AppleCare+ For iPhone 15 Plus

Pick-up at store

AppleCare+ must be purchased with iPhone 15 Plus.

Enjoy 2 years of peace of mind when you buy AppleCare+ for iPhone.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for iPhone extends your coverage to two years from your AppleCare+ purchase date1and adds unlimited incidents of accidental damage protection. Each incident is subject to a service fee of HK$228 for screen or back glass damage, or HK$788 for other accidental damage.2

One stop for support

Because Apple designs iPhone, iOS, and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.3

  • Priority access to Apple experts by chat or phone
  • Same-day service in most major metropolitan areas world wide4
  • Carry-in repairs: Take your iPhone to an Apple Store or other Apple Authorized Service Provider4

Hardware coverage

  • Get unlimited incidents of accidental damage protection2
  • Get battery service if it retains less than 80% of its original capacity
AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians.

Coverage includes the following:

  • Your iPhone
  • Battery1
  • Included USB-C to Lightning cable
  • Unlimited incidents of accidental damage protection,2each subject to a service fee of HK$228 for screen or back glass damage, or HK$788 for other accidental damage.

Software support

Get priority access to Apple experts for support using iOS and more

With AppleCare+ for iPhone, Apple experts can help troubleshoot issues with your iPhone, iOS and iCloud, and Apple-branded apps, including:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar

Protect your iPhone

AppleCare+ available for:

  • iPhone 15 Plus
  • iPhone 15
  • iPhone 15 Pro
  • iPhone 15 Pro Max

How to buy

1. Purchase AppleCare+ with your new iPhone.

2. Or buy it within 60 days of your iPhone purchase:

  • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (inspection of iPhone and proof of purchase are required)
  • By calling (852) 2112 0099 (requires you to run a remote diagnostic and provide proof of purchase)

See AppleCare+ Terms and Conditions for complete product details.

  1. Service coverage is available only for iPhone and its original included accessories or for batteries that retain less than 80% of their original capacity. See terms at full details.
  2. Coverage begins on your AppleCare+ purchase date. AppleCare+ for iPhone provides coverage for unlimited incidents of accidental damage from handling. Each incident is subject to a service fee of HK$228 for a screen replacement or back glass damage, or HK$788 for other accidental damage. The back glass damage service fee is only available for iPhone 12, iPhone 13, iPhone 14 and iPhone 15 models.
  3. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
  4. Same-day service availability and options may vary by region and iPhone model. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. Service coverage is subject to AppleCare+ Terms and Conditions.
    See AppleCare+ Terms and Conditions for complete product details.AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by consumer protection laws in your jurisdiction.
    AppleCare+ is subject to acceptance of the Terms and Conditions. Purchase of the plan is not required to purchase iPhone.
    In Hong Kong, Apple Asia Limited (“Apple”) is the obligor in relation to all obligations under this Plan apart from the Accidental Damage from Handling coverage. For the Accidental Damage from Handling coverage, AIG Insurance Hong Kong Limited (AIG HK) is the insurer under this Plan pursuant to a master agreement between Apple and AIG HK, under which such coverage is included as part of the Plan. Apple purchases this coverage from AIG HK as counterparty to the master agreement. Apple is not a licensed insurance agent and does not provide any advice in relation to the insurance coverage provided by AIG HK under the Plan. See terms at for full details.

HKBN will email a “Notification of Product/Premium Redemption”("redemption email”) to customers’ registered email address at Shoppy within 7 working days upon successfully complete the purchase order.  Customers must pick up Apple products they purchased in person (Third party authorization is not accepted) at designated "HKBN Shops" and at designated redemption period stated on the redemption email. Customers must present the redemption email and HK Identity Card for verification to our staff before pick up the products. Please keep safe of the redemption email. 

Product is subject to availability. The redemption date is subject to stock availability and logistic arrangement.

Products sold at Shoppy cannot be refunded and exchanged. In case of any disputes, the decision of HKBN shall be final and conclusive.

Important Notes of Apple Products:

1)    When customers collect any Apple product(s) at "HKBN Shops", customers shall immediately verify whether the product model shown on the package is the same as the chosen product. Customers shall sign the “Acknowledgement Receipt of HKBN Product/Premium Redemption” (if applicable), no return, exchange or refund requests will be accepted. If the collected Apple product is iPhone, HKBN staff will activate the relevant product immediately.  
2)    If product defect occurs during the warranty period, please bring the Apple product and Shoppy Purchase Receipt or “Notification of HKBN Product/Premium Receipt Confirmation” to the service center of the manufacturer / supplier for examination and repair.
3)    You have read and understood, and agree to the terms and conditions of Apple's end-user software license agreement.
4)    In case of any disputes, the decision of HKBN shall be final and conclusive.

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